Get in Touch

Reach us through any of the channels below. For account or billing issues, email is fastest. For quick product questions, Twitter / X works well.

• Email support — typically within 24 hours on business days (Mon–Fri, GMT+5:30).
• Bug reports — critical bugs acknowledged within 4 hours, fix timeline depends on severity.
• Feature requests — reviewed weekly and tracked in our roadmap. No SLA, but we read everything.
• Twitter / X — best-effort during waking hours. Not monitored for support SLAs.

Common questions before you write in.

How fast does Frugal update?

Usage data is polled every 5 minutes from provider APIs. Your dashboard reflects near real-time spend with up to a 5-minute lag.

Is there a free plan?

Yes. The free tier covers basic monitoring for one provider. Paid plans unlock multi-provider support, advanced budget rules, Slack alerts, and team features.

What happens to my API keys?

Keys are encrypted with AES-256 before storage, never logged, and never exposed client-side. Frugal uses a read-only permissions model — we query usage data only.

Can I delete my account?

Yes, at any time. Email support@frugal.so and we'll delete your account and all associated data within 30 days.